We collect and process personal information relating to you to ensure we deliver a personalised experience. We are committed to being transparent about how we collect and use data to meet our data protection obligations in accordance with the General Data Protection Regulations (GDPR) and the latest data protection and privacy laws. We’ve detailed all this information in this privacy notice (the “Privacy Policy”).

About This Notice

This Privacy Policy applies to all users and customers of all services under JR Pelvic Health Physiotherapy.

In this notice, ‘We’, ‘Us’, ‘Our’ is JR Pelvic Health Physiotherapy. ‘You’ and ‘Your’ are clients and service users. JR Pelvic Health Physiotherapy is the data controller and responsible for your personal data.

This Privacy Policy was last updated April 9, 2024.

The GDPR Principles

We will comply with GDPR using these principles:

To process data lawfully, fairly and in a transparent manner

To collect data for specified, explicit and legitimate purposes, and only process it in a manner that is compatible with these purposes

To ensure data is adequate, relevant and limited to what is necessary in relation to the purpose for which it is processed

To ensure that data is accurate and kept up-to-date

To ensure that data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed

To ensure data is processed in a manner that ensures appropriate security of the data, including protection against authorised or unlawful processing and accidental loss, destruction and damage.

What Personal Information Do We Collect And When?

We collect and process a range of information about you.

This includes:

Name

Email address

Address

Gender

Date of birth

GP details

Payment details and your billing address

We will also collect information related to your health, such as information regarding the condition you are seeking help for. Information regarding on-going treatment and progress and your medical history.

We collect this information in a variety of ways. For example, personal information is collected through sign-up forms via email and during your consultation.

We collect this personal information when:

You sign up for newsletters via our website

You book a consultation

When you contact via email or social media platforms

You interact with any other JR Pelvic Health Physiotherapy activities.

How Long Do We Keep Your Personal Information?

To ensure fair Processing, Personal Data will not be retained by JR Pelvic Health Physiotherapy for longer than necessary in relation to the purposes for which it was originally collected, or for which it was further Processed.

The length of time for which JR Pelvic Health Physiotherapy needs to retain Personal Data is set out in CSP and HCPC policies for record keeping. These take into account the legal and contractual requirements, both minimum and maximum, that influence the retention periods. All Personal Data should be deleted or destroyed as soon as possible where it has been confirmed that there is no longer a need to retain it.

How Will We Use Your Personal Information?

We may use your information in a variety of ways, to:

To accurately identify your record in the future for follow up treatment

Contact details such as email and phone number are collected to enable changes to appointment or pre-arranged communication regarding your condition you are seeking help for

Personal sensitive data is collected to aid diagnosis and treatment related to the condition you are seeking help for as a basic requirement of our clinical professional standards.

Provide you with access to services. Communication with GPs, consultants and health care professionals with your consent.

Auditing purposes (information will be anonymised)

Monitor, develop and improve our services and/or your experience (this may include personalising the advertising content you see).

Do We Share Your Personal Information?

Your information will not be shared outside of JR Pelvic Health Physiotherapy.

We do not share, sell, or rent your information to third parties, nor will we share your information with third parties for marking purposes.

Your consent will be obtained prior to sharing your information, GPs, other health care professionals, solicitors/legal teams, medical insurance companies.

How Do We Protect Your Personal Information?

We take the security of your personal information seriously. We have controls in place to ensure, as far as we can, that your personal information is not lost, accidentally destroyed, misused or disclosed, and is not accessed by anyone who is not authorised to do so.

We encrypt your personal information and use two-step authentication techniques wherever possible. We also use secure, platforms to manage your personal information.

Non sensitive information (your email address etc) is transmitted normally over the internet and this can never be guaranteed to be 100% secure. We cannot guarantee the security of any information you transmit to us, and you so do at your own risk.

Your Rights

Any personal information you supply will be treated in accordance with applicable data protection laws including GDPR and any other superseding legislation. We are committed to delivering the rights that individuals are entitled to under data protection laws.

These are:

The right to request a copy of the information we hold on you. To do this, please email jrpelvichealthphysio@outlook.com making it clear you are requesting a copy of your personal information and including the full details of what you require. You may be required to submit proof of your identity. We try to respond to all legitimate requests within one month, but, if your request is complex it could take us longer, we will keep you updated throughout the process. We may charge £10 for information requests to cover costs in providing you with details of your information we hold about you.  

The right to correct any details about yourself that are incorrect, ensuring our data records are accurate.

The right to withdraw consent when we are processing your personal information on the basis that you have given us your consent to do so. You can withdraw consent at any time

Data Controller

JR Pelvic Health Physiotherapy at 2nd floor, 1 Felnex Close, Leeds, LS9 0SR

The Information Commissioner’s Office (ICO) regulates our processing of your personal information, you have the right to lodge a complaint with the ICO.

If you wish to contact us about our Privacy Notice, please email jrpelvichealthphysio@outlook.com.